Customer Service

 

Our Pricing

Being a store on the internet is a tough place to compete when it comes to pricing. Everyone wants the lowest price, shipped at no cost. Who doesn't? Occasionally you will find our pricing is not as competitive as it can be on some items- why? Because we are a business thriving in one of the most (if not THE most) expensive cities in the United States- and the cost of everything is just plain higher. So we decided to keep our prices as they are in the store so that we can continue to offer fair wages to our employees and remain in business. We love what we do- and hope you do too!

 

Payment

We accept all major credit cards. All online sales are securely processed through a third party.

 

Sales Tax

Orders being shipped to addresses within California are charged 8.75% sales tax. Orders being shipped to addresses outside of California are not charged sales tax.

 

Shipping

All orders are shipped via United States Postal Service, Priority Mail. Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process. Please note we do not ship on Saturdays, Sundays, or US holidays. You will be notified promptly by email of any delays in shipping. Items ordered together are not necessarily shipped together (due to size and weight), and may be received separately. We only ship within the USA. Shipping and handling fees are non-refundable.

 

Gift Wrapping

We offer complimentary gift wrapping! We are happy to add a gift card for an additional $2.95. During the check-out process you will have the opportunity to select this option.

 

No Hassle Returns

We take great pride in our products, and we hope you're delighted with your purchase from Fiddlesticks online. But if for any reason you are not 100% satisfied, you may return your merchandise purchased online within 30 days from the date of delivery for a refund of your purchase price - less shipping and any applied discounts. All returns from web store purchases can be returned in-store. Shipping charges will apply to mail-in exchanges.

To receive a refund, returned item(s) must be in new, unused condition, in the original undamaged box and/or packaging with all tags, warranties, and instructions intact.

To make a return or exchange, please complete and return the packing slip along with your merchandise. If you no longer have your packing slip, please call us at 415.565.0508 (10-7pm PST) to obtain a return authorization number, or email us at hello@shopfiddlesticks.com

For those of you who made a purchase in-store, our in-store return policy: You may exchange or receive store credit for your items purchased within 30 days- no refunds. Returned item(s) must be in new, unused condition, in the original undamaged box and/or packaging with all tags, warranties, and instructions intact.

 

Please send all returns/exchanges to:

Fiddlesticks

ATTN: Returns

540 Hayes Street

San Francisco, CA 94102

If you have any questions, don't hesitate to call us at 415.565.0508

 

Backorders & Cancellations

If you place an order for an item that is not available for immediate shipment, it will be backordered. You will be informed if an item is backordered when you add it to your basket or within five days of placing your order. You will also be given an approximate date of shipment. You will not be charged for backordered items until they ship. In the event that a backordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages. If you would like to cancel a backordered item, please call 415-565-0508 or email hello@shopfiddlesticks.com

If an item is cancelled from your order for any reason, you will not be charged for the item.