customer service

We accept all major credit cards. All online sales are securely processed through a third party.

Sales Tax
Orders being shipped to addresses within California are charged 8.5% sales tax. Orders being shipped to addresses outside of California are not charged sales tax.

All orders are shipped via United States Postal Service, Priority Mail. Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process. Please note we do not ship on Saturdays, Sundays, or US holidays. You will be notified promptly by email of any delays in shipping. Items ordered together are not necessarily shipped together (due to size and weight), and may be received separately. Shipping and handling fees are non-refundable.

Gift Wrapping
We offer gift wrapping and a card for an additional $5. During the check out process you will have the opportunity to select this option.

Returns & Exchanges
We take great pride in our products, and we hope you're delighted with your purchase from Fiddlesticks. But if for any reason you aren't completely satisfied, you may return merchandise within 30 days from the date of delivery. All returns from web store purchases cannot be returned in-store. Shipping charges will apply to mail-in exchanges.

To make a return or exchange, please complete and return the packing slip along with your merchandise. If you no longer have your packing slip, please call us at 415.565.0508 (10-7pm PST) to obtain a return authorization number, or email us at

Please send all returns/exchanges to:
ATTN: Returns
540 Hayes Street
San Francisco, CA 94102
If you have any questions, don't hesitate to call us at 415.565.0508

Backorders & Cancellations

If you place an order for an item that is not available for immediate shipment, it will be backordered. You will be informed if an item is backordered when you add it to your basket or within ten days of placing your order. You will also be given an approximate date of shipment. You will not be charged for backordered items until they ship. In the event that a backordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages. If you would like to cancel a backordered item, please call 415-565-0508 or email
If an item is cancelled from your order for any reason, you will not be charged for the item.